Mobility Bathing respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our services.

This policy applies to our website at www.mobilitybathing.co.uk and to personal information provided to us through the website, by telephone, by email or during an enquiry, consultation or home visit.

1. Who We Are

For the purposes of UK data protection law, the organisation responsible for your personal information is:

Mobility Bathing
Trading address:  Buttercup Grove, Stainton, TS8 9FG

Email: info@mobilitybathing.co.uk

Telephone:
Middlesbrough: 01642 686123
Harrogate: 01423 297000

Mobility Bathing is the data controller for the personal information described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• your name;
• postal or property address;
• email address;
• telephone number;
• information included in an enquiry or message you send to us;
• details about the bathroom, property or work you are considering;
• information required to prepare a quotation or arrange a home consultation;
• information relating to quotations, orders, appointments and installations;
• correspondence between you and our team;
• payment and transaction information, where applicable;
• information relating to previous work we have carried out for you;
• technical information about your visit to our website, such as your IP address, browser type, device information and website usage information; and
• cookie and analytics information, where applicable and subject to your choices.

We only collect information that is reasonably necessary for the purposes described in this policy.

3. Health and Mobility Information

Because we provide accessible bathing solutions, you may choose to tell us information about your mobility, accessibility requirements, disability or health circumstances when discussing the type of bathroom, shower or bath that may be suitable for you.

Information concerning a person’s health or disability may be classed as special category personal data under UK data protection law and receives additional protection.

We do not ask you to provide detailed medical information where it is not necessary.

Where health or mobility information is relevant to understanding your requirements, we will only use it where there is an appropriate lawful basis and additional condition for processing it. Where required, we will ask for your explicit consent.

We will only use this information for purposes such as understanding your accessibility requirements, recommending suitable options, planning a home consultation or installation, and providing the service you have requested.

You can withdraw consent to our use of information that is processed on the basis of your consent at any time. This will not affect processing that took place before consent was withdrawn.

4. How We Use Your Information

We may use your personal information to:

• respond to enquiries submitted through our website;
• respond to telephone and email enquiries;
• arrange home visits, surveys or consultations;
• understand your requirements;
• prepare and provide quotations;
• discuss suitable bathing or bathroom adaptation options;
• manage appointments;
• process and manage orders;
• arrange and carry out installation work;
• communicate with you before, during and after an installation;
• provide customer service and aftercare;
• maintain business and accounting records;
• manage payments and outstanding accounts;
• deal with complaints or disputes;
• protect our business, customers and website against fraud, misuse and security threats;
• improve our website, services and customer experience;
• comply with legal, regulatory, tax and accounting obligations; and
• send marketing communications where we are permitted to do so.

We will not sell your personal information to other organisations.

5. Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful reason for processing personal information.

Depending on the circumstances, we may rely upon:

Contract

We may process your information where this is necessary to take steps at your request before entering into a contract, or to fulfil a contract with you.

For example, this may include arranging a survey, preparing a quotation, processing an order or carrying out installation work.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms.

This may include responding to enquiries, maintaining customer records, managing our business, improving our services, protecting our systems and establishing or defending legal claims.

Legal Obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation, record-keeping and regulatory requirements.

Consent

We may rely on your consent in certain circumstances, including some marketing activities and where appropriate for the use of special category personal data.

Where we rely on consent, you may withdraw it at any time.

6. Enquiries and Quotations

If you contact us through our website, by telephone or by email, we will use the information you provide to respond to your enquiry.

If you request a quotation or home consultation, we may also collect information about your property, requirements and the work you are considering.

Providing information during an initial enquiry does not oblige you to purchase anything from us.

7. Marketing

We may occasionally contact existing customers about relevant products or services where the law allows us to do so.

Where consent is required for marketing, we will ask for it separately.

You can ask us to stop sending marketing communications at any time by contacting us at info@mobilitybathing.co.uk or by using the unsubscribe option provided in an electronic marketing message, where available.

We may retain limited information about people who have opted out of marketing so that we can respect their preference in future.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the website function correctly, understand how it is used and improve our services.

Some cookies are necessary for the operation and security of the website. Other cookies, including certain analytics or marketing cookies, may require your permission before they are used.

Where consent is required, you will be given an opportunity to accept or reject those cookies.

Further information about the cookies used on our website and how you can manage your preferences can be found in our Cookie Policy at:

www.mobilitybathing.co.uk/cookie-policy/

9. Who We Share Information With

We may share personal information with trusted organisations where this is necessary to operate our business or provide our services.

These may include:

• IT, email and website service providers;
• website hosting providers;
• cloud software providers;
• payment processing providers;
• accountants and professional advisers;
• suppliers and manufacturers where necessary to fulfil an order;
• contractors or specialist trades involved in providing a service to you, where applicable;
• delivery and logistics providers;
• insurers;
• legal advisers;
• regulatory bodies, government authorities or law enforcement agencies where required by law; and
• other organisations where disclosure is necessary to protect our legal rights or the safety of others.

Where another organisation processes personal information on our behalf, we expect it to protect that information and use it only for the purposes for which it has been provided.

We do not sell or rent your personal information to third parties.

10. Where Your Information Is Stored

Our website is hosted in the United Kingdom.

We also use third-party technology and service providers to operate our business. Although we aim to use UK-based services where practical, some providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it continues to receive a level of protection required by UK data protection law. This may include using countries recognised by the UK as providing adequate protection or using approved contractual safeguards.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory obligations.

Typical retention periods may include:

• general enquiries that do not lead to work: normally up to 24 months;
• quotations and related correspondence: normally up to 24 months after the quotation expires or the enquiry becomes inactive;
• customer, order and installation records: normally for at least 6 years following completion of the relevant transaction or our business relationship, where required for accounting, contractual or legal purposes;
• financial and accounting records: normally for at least 6 years, in accordance with applicable record-keeping requirements;
• marketing information: until you withdraw your consent or object to receiving marketing, or until the information is no longer required; and
• website security and technical logs: for an appropriate period based on their purpose and our security requirements.

Some information may be retained for longer where necessary to establish, exercise or defend legal claims or where we are required to do so by law.

When information is no longer required, we will securely delete or anonymise it.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include access controls, password protection, secure systems, appropriate backups, security software and restricting access to personal information to those who reasonably need it.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• ask us for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how we use your information in certain circumstances;
• object to certain uses of your personal information;
• receive certain information in a portable format;
• withdraw consent where we rely on consent to process your information; and
• object to the use of your information for direct marketing.

These rights are not absolute and may be subject to exemptions under data protection law.

If you would like to exercise any of these rights, please contact us at:

info@mobilitybathing.co.uk

We may need to ask for information to confirm your identity before responding to a request.

There is normally no charge for exercising your data protection rights.

14. Complaints

If you have any concerns about how we use your personal information, please contact us first and we will do our best to resolve the matter.

Email: info@mobilitybathing.co.uk

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint is available at:

www.ico.org.uk/make-a-complaint/

15. Links to Other Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by any external website before providing personal information to it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.

17. Further Information

If you would like to know more about how We use Cookies, please contact Us at info@mobilitybathing.co.uk, by telephone on 01423297000, or by post at Buttercup Grove, Stainton, TS8 9FG.

For more information about privacy, data protection and Our terms and conditions, please visit the following: Privacy Policy.